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    FREQUENTLY ASKED QUESTIONS

    Please read through our Frequently Asked Questions. For all questions relating to orders, shipping times, cancellations, change of details, missing orders please visit our Order Processing and Shipping Policy page

    • Can I place an order over the phone?

      We encourage our valued customers to place orders online, as this is the quickest and most convenient way. If you would prefer to place an order over the phone, our Customer Care representatives are more than welcome to take your order. To ensure speedy service, please have the following information ready when you call to place your order:

      • Your sign in email address (If you are not a registered member yet, please sign up first. The process will take less than a minute);
      • Full name of item and SKU (Stock Keeping Unit);
      • List price of item as it appears on our e-store;
      • Your full name, shipping address, phone number, and contact email address.

    • Can I place an order over the phone?

      We encourage our valued customers to place orders online, as this is the quickest and most convenient way. If you would prefer to place an order over the phone, our Customer Care representatives are more than welcome to take your order. To ensure speedy service, please have the following information ready when you call to place your order:

      • Your sign in email address (If you are not a registered member yet, please sign up first. The process will take less than a minute);
      • Full name of item and SKU (Stock Keeping Unit);
      • List price of item as it appears on our e-store;
      • Your full name, shipping address, phone number, and contact email address.

    • Can I place an order over the phone?

      We encourage our valued customers to place orders online, as this is the quickest and most convenient way. If you would prefer to place an order over the phone, our Customer Care representatives are more than welcome to take your order. To ensure speedy service, please have the following information ready when you call to place your order:

      • Your sign in email address (If you are not a registered member yet, please sign up first. The process will take less than a minute);
      • Full name of item and SKU (Stock Keeping Unit);
      • List price of item as it appears on our e-store;
      • Your full name, shipping address, phone number, and contact email address.

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